Last updated: April 16, 2026

Privacy Policy

Customer Conversations is operated by Customer Conversations, Inc. ("we," "us," or "our"). Contact: support@customerconversations.co.

What This Policy Covers

This Privacy Policy describes how Customer Conversations collects, uses, protects, and shares personal information when people participate in customer intelligence interviews conducted on behalf of our brand clients.

Information We Collect

  • Contact information: Your name and phone number, provided by you when you request an interview call or by the brand you have an existing relationship with.
  • Voice recordings: Audio recordings of your interview conversation with our AI interviewer.
  • Transcripts: Text transcriptions generated from your recorded conversation.
  • Feedback and responses: Your opinions, preferences, and experiences shared during the interview.
  • SMS communications: Text messages related to scheduling, confirmations, reminders, and follow-up.
  • Device information: Basic technical data such as phone number and call metadata.

How We Collect Information

  • Directly from you: When you enter your phone number on our landing pages and consent to a feedback call.
  • From our brand clients: Brands you already have a relationship with may share relevant context so we can conduct a more personalized conversation.
  • During the interview: Your voice responses are recorded and transcribed with your consent.

How We Use Your Information

  • Conduct and support AI-powered customer intelligence interviews on behalf of our brand clients.
  • Generate transcripts, summaries, themes, and intelligence outputs for our brand clients.
  • Send interview-related SMS text messages including scheduling confirmations, reminders, and follow-up.
  • Improve our interview methodology, service operations, and AI systems.
  • Fulfill any interview incentives offered to you.
  • Maintain security, prevent abuse, and comply with legal obligations.

How We Share Your Information

We share your information only with the brand client on whose behalf the interview was conducted, trusted service providers that operate the service on our behalf, and when required by law.

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

AI-Powered Interviews and SMS

Our interviews are conducted by an AI voice agent, not a human. Your conversation may be recorded, transcribed, analyzed, and summarized for customer intelligence purposes. By requesting a call or participating in an interview, you consent to interacting with an AI system and to this processing.

By providing your phone number, you also consent to receive SMS text messages related to the interview. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or email support@customerconversations.co.

Data Retention and Security

We retain interview data for as long as reasonably necessary to fulfill obligations to our brand clients, operate the service, resolve disputes, maintain security, and comply with legal obligations. We use appropriate technical and organizational safeguards including encryption, access controls, and secure infrastructure.

Your Rights

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of SMS communications at any time by replying STOP.
  • Decline to participate in an interview at any time during the call.

Children's Privacy and Changes

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. We may update this Privacy Policy from time to time and will post the updated version on this page with a revised date.

Contact Us

Customer Conversations, Inc.
Email: support@customerconversations.co