AI-powered customer interviews for Shopify brands
Customer Conversations conducts hundreds of real phone interviews with your customers every month, then turns what they say into structured intelligence your team can use to improve retention, acquisition messaging, product decisions, customer experience, and more.
Start with a short intake. On the next step, you can either try the AI agent right away or book the full walkthrough.
What almost made you cancel your subscription last month?
Honestly, the shipping times. I love the products but I ordered twice in December and both took over two weeks. I was checking tracking every day. I almost switched to a competitor because they do two-day.
That makes sense. When you say you almost switched — what kept you?
The bundles. Nobody else does the custom bundle thing. But if shipping doesn't get better I probably won't reorder.
Your analytics show you what's happening but they don't tell you why
The real answers are sitting in the heads of your customers. The ones who canceled last month. The ones who almost upgraded but didn't. The ones who love your product but would never fill out a survey about it. And until now, there was no easy way to get those answers.
~5% response rate
Post-Purchase/
Cancellation Surveys
One-word answers. Selection bias. You hear from the happiest and the angriest — rarely the middle.
Do you really have time for this?
DIY customer
interviews
Calendar juggling. Leading questions. One-time insight that's stale by the time you act on it. And your team has a day job.
$50K+ and 3–6 months
Hiring a
research firm
You get an (expensive) deck and a readout call. No integration with your tools, no follow-up, no ongoing signal. Insight trapped in a PDF.
Better business decisions informed by real customer conversations
Customer Conversations is the new way to collect ongoing, voice-of-customer intelligence. We use AI to conduct unique, emotionally-intelligent interviews and follow-ups with hundreds or even thousands of your customers each month — autonomously.
Customer Conversations Integration
Connect your tools to start conversations with your customers.
Klaviyo
Get real-time notifications and updates directly in your workspace.
Active Segments
Churned Last 30 Days
Churn reasons, Win-back signals
VIP Customers (LTV > $500)
Loyalty drivers, Product feedback
New Subscribers (Last 14 Days)
First impressions, Onboarding experience
One-Time Buyers (No Repeat)
Purchase barriers, Competitor mentions
What you get
Every conversation becomes structured intelligence — delivered where you already work.
Intelligence briefs
Structured reports distilling what your customers actually said — organized by theme, tagged by sentiment, backed by direct quotes. Not a transcript dump. A decision-ready brief.
Intelligence Brief Shipping Experience
Churned Last 30 Days · 47 conversations analyzed
47
Conversations
78%
Mentioned shipping
Negative
Avg. sentiment
3
Action items
Key Findings
78% of churned customers cited shipping delays unprompted. Most expected 5–7 days and experienced 10–14.
Client portal
A living dashboard of every conversation, trend, and insight. Filter by segment, track themes & trends over time, and export your conversation data at any time.
Intelligence Overview
Themes and insights from 1,247 conversations · Last updated 2h ago
Active Themes
14
+3 vs last month
Conversations Analyzed
1,247
142 this week
Klaviyo Tags Synced
4,891
Auto syncing
Shipping Complaints
"Both orders took over two weeks..."
187 mentionsProduct Quality
"The quality is why I keep coming back."
143 mentionsData and events pipeline
Customer intelligence flows directly into Klaviyo with custom events & properties. Segment profiles by what they actually told you. Automate follow-up flows like review requests, incentive delivery, personalized campaigns, and so much more.
Scott Mcdaniel
scott.mcdaniel@email.com
CC Properties
Connect your AI agent
Coming SoonPlug your AI agent directly into your customer intelligence. Let it access real voice-of-customer data to personalize recommendations, support, and messaging automatically.
What do you want to learn from your customers right now?
When something feels off, a launch underperforms, or you need a clearer read on retention, pricing, or messaging, we help you hear directly from real customers fast.
These are the kinds of questions we can help you answer quickly
"The true reasons our subscribers are really canceling?"
Surface the real reasons behind churn — in customers' own words, at scale, every month.
"How is our new product landing?"
Structured feedback within a week of launch. Not after the damage is done.
"Our NPS looks fine but something's off."
Uncover the themes hiding behind the score. Find the signal beneath the number.
"What makes our VIPs stick around for so long?"
Learn what behaviors or characteristics predict loyalty — so you can replicate them.
"What do customers think of our pricing?"
Perception data straight from the people paying. Not guesses from your finance team.
"Why do one-time buyers never come back?"
Find the gap between first purchase and second. Then close it.
"What are customers saying about competitors?"
Competitive intelligence from the people comparing you — unprompted and unfiltered.
"How is our onboarding experience?"
First impressions from new customers while they're fresh. Before they quietly churn.
Most teams do customer research once in a while. We help you talk to hundreds of customers a month.
That means faster answers to the questions that matter right now, and a clearer read on what changes after you act.
Swipe to compare
|
Customer Conversations | Static surveys | Internal interview projects | Research agencies | |
|---|---|---|---|---|
| What you get | Ongoing customer intelligence | Static responses | Anecdotes from a few calls | A one-time snapshot |
| Scalability | 100–1,000+ interviews per month | High, but shallow | Low (limited by team bandwidth) | Low (project-based) |
| Time to signal | Days | Fast, but thin | Slow and inconsistent | Weeks to months |
| Captures the why | Yes, with follow-up questions | Rarely | Sometimes | Yes, in a final readout |
| Trendline over time | Yes, continuously | Only if you rerun them | Usually not | Not typically |
| Ready to act on | Klaviyo and portal-ready follow-up | Manual exports | Manual | Often trapped in slides |
| Economics | As low as $8 per qualified interview | Cheap, but limited depth | $100–$200+ per interview (team time) | $500–$1,000+ per interview |
The gold is in
the conversations
We're a team of Shopify consultants and operators who work with some of the fastest-growing direct-to-consumer brands. We've spent years inside their analytics, their dashboards, their retention reports.
And we kept hitting the same wall.
The data tells you what's happening. Churn is up. NPS dipped. Repeat purchase rate is flat. But the data never tells you why.
We built Customer Conversations so any brand can scale authentic conversations with their customers.
Simple pricing for ongoing customer intelligence
One flat monthly program fee runs your customer interview program. As your conversation volume grows, completed-interview pricing improves, with usage as low as $8 per completed interview.
Monthly program cost
This covers the setup and ongoing management of your customer interview program: the agent, the interview guide, the targeting, the reporting, and the optimization that turns conversations into action.
- Custom AI agent setup
- Interview guide creation
- Customer segmentation strategy
- Klaviyo setup and management
- Client portal access
- Monthly intelligence reporting
- Ongoing optimization
Interview usage
per completed interview
Usage starts at $25 per completed interview and improves as your conversation volume grows, so your spend maps to real customer conversations, not form submissions or empty survey responses.
What questions do you need answered right now?
What would unlock growth for your business if you finally knew the answer? Customer Conversations can help you find out, fast.
Want to see what the right starting volume could look like? Start with the intake, then try the AI demo agent or book a walkthrough.
Frequently asked questions
Will my customers actually talk to an AI?
Our agents always disclose they are AI up front. We are finding that while some are resistant, the majority are willing to engage with an AI interview thoughtfully, especially for an incentive. In fact, most customers end up being more candid with AI, as there's so much less social pressure or fear of hurting feelings.
We already run NPS and surveys.
NPS and surveys tell you what your customers rate you — Customer Conversations tells you why they feel that way. The two are complementary: surveys give you the numbers, we give you the narrative behind those numbers. Most of our clients use both.
How long does onboarding take?
Typically 1–2 business days. You'll share your Klaviyo API access and tell us about your brand and intelligence goals. We handle the rest — building your custom interview agent, setting up the integration, and testing a live call with your team before your first campaign goes out.
Is the data secure?
Yes. All conversation data is encrypted in transit and at rest. Your customers' data is stored with SOC 2-compliant infrastructure. We never share your data with other clients, and you retain full ownership of all recordings and transcripts.
Can we customize what the interviewer asks?
Absolutely. During onboarding you'll define your intelligence goals — churn reasons, product feedback, competitive mentions, etc. — and we'll configure your custom interview agent accordingly. You can also adjust focus areas each month as your needs evolve.
What do you want to learn from your customers right now?
Start with a short intake and we will show you how quickly you can get real answers by talking to live customers.
Both buttons start with the same intake. On the next step, you can either try the AI agent or book the full walkthrough.